At Croco, all of our products have been selected because of their quality and because they are made to last. We hope that you love your product but if for any reason you are not happy, please contact us within 48 hours of receiving your purchase to discuss your needs.
Croco offers a 365 day warranty on all of our products.This warranty covers all manufacturing faults or defects. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions.
The warranty is valid for 365 days from the date of the order and is available to the original purchaser of the product only.
Croco offers all customers a 100% no questions asked money back guarantee (subject to the terms below).
Our returns policy is 30 days from the date of purchase. If more than 30 days have passed since you purchased the item, unfortunately, we will not be able to offer you a refund or an exchange.
To be eligible for a return your item must be unused and in the same condition that you received it and with its original packaging.
Any items that are not in their original condition, are damaged or have missing parts will not be considered for return.
If the product is unused and in its original packaging, the only cost of returning a product is the cost of return freight. You are responsible for arranging the return of the product to us (including all postal or courier charges).
If the item(s) returned is not in its original packaging, then if we decide to accept the return, we may deduct $10 from the amount to be refunded or the value of the exchange.
We will endeavour to process your returned product as soon as we can once it is received at our warehouse. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
Croco reserves the right to reject returns outside the 14 day return period, or items which are returned that are not in their original condition and/or packaging.